These Terms and Conditions (“Terms”) govern your use of the Kleano mobile application and associated services (“Services”), owned and operated by Kleano LLC, a limited liability company (“Company,” “we,” “our,” or “us”).
By accessing or using the Services, you (“User,” “Client,” or “Service Provider”) agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
1. Scope of Services
Kleano is a technology platform that facilitates connections between individuals seeking residential or vehicle cleaning and detailing services (“Clients”) and independent third-party service providers (“Service Providers”). The Company is not a cleaning or detailing provider and does not employ or supervise the Service Providers.
All services requested through the app are provided solely by independent contractors. The Company’s role is limited to facilitating the booking, communication, and payment process between Clients and Providers.
2. Independent Contractor Relationship
All Service Providers available on the Kleano platform operate as independent contractors. They are not employees, partners, agents, or representatives of the Company. As such:
- The Company does not control the manner, method, or quality of services performed.
- The Company is not liable for any acts, omissions, negligence, misconduct, property damage, or personal injury resulting from services performed by Service Providers.
- Any disputes arising from the performance of services must be resolved directly between the Client and the Service Provider.
3. Damage and Liability Disclaimer
By using the Services, you expressly agree to the following:
- The Company disclaims all responsibility for any damage to personal property, vehicles, or residences arising from or related to the services performed by Service Providers.
- Responsibility for damages or losses lies solely with the Service Provider hired by the Client.
- Clients are encouraged to document the condition of their property or vehicle before and after service.
- The Company does not offer insurance or guarantee the work performed by Service Providers.
4. Background Checks and Identity Verification
To help maintain a safe and trustworthy environment:
- All Service Providers undergo a criminal background check, including checks against publicly available sex offender registries (where legally permitted).
- Service Providers must present and verify a valid government-issued ID before being approved on the platform.
- While the Company takes reasonable steps to screen Service Providers, we do not warrant or guarantee the outcome or thoroughness of these checks and disclaim liability for any harm resulting from a Service Provider’s conduct.
5. User Responsibilities
- Provide accurate, current, and complete information during account creation.
- Refrain from using the platform for unlawful, abusive, or fraudulent purposes.
- Treat other users and Service Providers with respect and professionalism.
- Clients are solely responsible for providing a safe, accessible, and appropriate environment for services to be performed.
6. Payments and Fees
Payments for services are processed securely through a third-party payment processor. Clients agree to pay all applicable fees as disclosed prior to booking. The Company is not responsible for any payment disputes that occur outside the app.
All payments are final unless otherwise determined by the Company in its sole discretion.
7. Dispute Resolution
Any disputes between Clients and Service Providers shall be resolved directly between the parties. The Company may, but is not obligated to, assist in resolving disputes and does not assume liability for any outcome.
8. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the app or website. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
9. Limitation of Liability
To the maximum extent permitted by law, Kleano LLC and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including property damage or personal injury, arising out of or related to:
- Use of the Services
- Acts or omissions of any Service Provider
- Inability to access or use the app or services
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of laws principles.
11. Termination of Access
We reserve the right to suspend or terminate any user account, without notice or liability, for any reason including but not limited to violation of these Terms, misuse of the platform, or engagement in harmful, illegal, or fraudulent behavior.
12. No Warranty
The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free access to the Services.