Privacy Policy

1. Information We Collect

a. Information You Provide Directly:

• Account Information: Name, email address, phone number, password
• Profile Details: Address, preferred service types, service instructions
• Payment Information: Billing address and payment method (processed securely via a third-party provider)
• Identification Data (Service Providers): Government-issued ID, date of birth, and background check information

b. Information Collected Automatically:

• Device & Usage Data: IP address, device type, browser, operating system, app interactions, and crash logs
• Location Data: With your consent, we may collect GPS data to match you with nearby Service Providers or Clients

2. How We Use Your Information

• To create and manage your user account
• To match Clients with Service Providers
• To process transactions and send receipts
• To verify identity and conduct background checks
• To personalize your app experience
• To detect and prevent fraud or misuse
• To send important updates, service notifications, or promotional content (with your consent)

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: When you book a service, basic information is shared to coordinate the appointment
• Third-Party Vendors: Payment processors, background check services, hosting, and analytics platforms
• Legal or Regulatory Authorities: When required by law or to protect our rights or the safety of others

4. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal or regulatory requirements
• Resolve disputes and enforce our agreements

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to certain data uses or withdraw consent
• Request a copy of your data in a portable format

To exercise these rights, contact us at [Insert Privacy Email Address]. We may require verification of your identity before fulfilling requests.

6. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure hosting, and access controls. However, no system can guarantee absolute security.

7. Children's Privacy

Kleano is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal data from minors. If we learn that we have collected data from a child without parental consent, we will delete it immediately.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted within the app or website, and your continued use of the Services constitutes acceptance of the updated policy.

9. Contact Us